Vision, mission, values

To be the partner of choice in the water industry in Australia and New Zealand

Building long term partnerships based on trust through superior technology and service to deliver world class performance for a sustainable future

As the water division of Veolia Environnement, the world leader in environmental services, Veolia Water shares the group's values:

Customer focus
We will:

• Seek to understand the issues and challenges of our customers and clients face
• Listen to and respect our customers' and clients' point of view
• Respond quickly and professionally to customer and client requests
• Keep customers and clients informed and involve them in new technology and developments

Responsibility
We will:

• Behave honestly and ethically in all our work practices
• Adhere to the required standards, first time, every time
• Honour the commitments we make and deliver on our promises
• Participate in the community and protect the environment

Innovation
We will:

• Continually seek a better, more sustainable way
• Draw on a range of people and resources for inspiration
• Look for practical ways to improve performance
• Learn from our mistakes and share our knowledge
• Demonstrate our commitment to excellence in everything we do

Performance
We will:

• Understand and embrace the requirements of our roles
• Set clear and challenging goals for performance improvement
• Make considered decisions based on the best possible information
• Be disciplined and accurate in the measurement and reporting of our actions and inputs

Team work
We will:

• Demonstrate respect for all of our colleagues, at all times
• Always take the time to consider safety for ourselves and our colleagues
• Understanding roles of team members and their contribution
• Get involved and enrich the team through our interactions